Refund policy

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your book must be in the same condition that you received it, unread and unused, in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello.cremeducrime@gmail.com with your order number. If your return is accepted, we will send you the return address along with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer and are not refundable. Books sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hello.cremeducrime@gmail.com.

Order cancellations

Every book is printed to order. You can cancel your order within 24 hours of purchase, before your book enters production, for a full refund. Once production has started, the order can no longer be cancelled, but the return policy above still applies after delivery.

Damages and issues

Please inspect your order upon delivery and contact us right away if your book arrives damaged or defective, or if you received the wrong item. Send us your order number and a photo of the issue and we will make it right with a free replacement. You will not need to send the damaged copy back.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards. If you have questions about a specific order, get in touch before sending anything back.

Exchanges

The fastest way to get the book you want is to return the one you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the book must be in the same condition that you received it, unread and unused, in its original packaging, and you will need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Keep in mind that it can also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at hello.cremeducrime@gmail.com.