FAQs

FAQs

Most of what you need is answered below. If you don't see yours, click here and a real person will get back to you, usually within 24 hours.

Shipping

Do you offer worldwide shipping? And how long does it take?

Every Crème DU CRIME book is printed to order and shipped worldwide, with tracking available on most shipping methods. We operate a global production network, and each order is automatically routed to the facility best able to make your book closest to you, with plants in the United States, Canada, the United Kingdom, France, Australia, and India. Producing near you keeps delivery faster and shipping costs lower.

Because every book is made to order, production comes first. Printing takes about 3 to 5 business days, with a little extra for hardcover editions. Estimated total delivery from the day of purchase, with standard tracked shipping (production and handling included):

  • United States and Canada: 8 to 12 business days
  • United Kingdom: 8 to 12 business days
  • Australia: 8 to 12 business days
  • European Union: 10 to 15 business days
  • Rest of the world: 14 to 28 business days
  • Hawaii, Alaska, and US territories: please allow extra transit time

Faster shipping methods are available at checkout for most locations. The exact options, delivery estimate, and tracking for your address are shown at checkout and confirmed by email once your order ships. Delivery times are estimates and exclude weekends and holidays. Shipping is handled by national postal services and couriers such as USPS, FedEx, and UPS, along with regional carriers, depending on where your order is produced and delivered.

What is handling time, and when will my order ship?

Because we print every book to order and don't hold inventory, it usually takes 3 to 5 business days to produce and prepare your order, with a little extra for hardcover editions. Our delivery estimates already include this handling time, so the date you see is the full time from the day of purchase to your door.

As soon as your order ships, you'll receive an email confirmation with tracking details and the carrier's expected delivery window.

During the holidays, production and delivery can take a little longer due to higher order volume. Thank you for your patience.

How do I track mi order?

Every order we ship includes a tracking link so you can follow its progress. Once your order ships, you'll receive an email confirmation with tracking details and an expected delivery date from the carrier.

If you don't receive a shipping confirmation within 7 business days of placing your order, please check your spam folder first. If you still can't find your tracking information, email us at hello.cremeducrime@gmail.com and our support team will get back to you right away.

Please note that tracking is shared as soon as the shipment is created, and it can take up to 36 hours for the carrier to post the first update.

How can I change my shipping address?

To make sure your order arrives safely, please double-check your shipping address before you place your order.

If you need to change it, email us at hello.cremeducrime@gmail.com within 24 hours of placing your order, before it goes into production, and we'll update it for you.

Once your order has gone into production or shipped, we're unable to change the address or stop the shipment. You would need to contact the carrier directly using the tracking details in your confirmation email.


To change the shipping address for your order, please mail us directly at hello.cremeducrime@gmail.com

How can I change or cancel my order after I've placed it?

You can change or cancel your order within 24 hours of purchase, before it goes into production. Just email us at hello.cremeducrime@gmail.com and we'll take care of it.

After 24 hours we're unable to change or cancel your order, because it has already gone into production and is being printed just for you. If you'd still like to return it, contact us once it arrives and send the book back to us undamaged, and we'll issue a refund.


Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.


To cancel your order, simply visit your order status page from the confirmation email that was sent to you. Alternatively, mail us directly at hello.cremeducrime@gmail.com

Returns and exchanges

How do I return or exchange my order?

If you're not satisfied with your purchase, you have 14 calendar days from the delivery date to start a return of any undamaged items. To begin, email us at hello.cremeducrime@gmail.com with your order number and we'll walk you through it.

Once your return is approved, ship the items back to us within 14 days of the approval date to receive a refund, store credit, or an exchange.

Items must be returned in their original condition and in the original packaging they arrived in. Items that show damage from use, or that are damaged in return transit due to improper packaging, cannot be accepted.


All international returns or exchanges (outside of Canada and US) must be returned to our US returns facility within 14 days from the return approval date.


We do not provide prepaid shipping labels or packing material to send products) back to us. We highly recommend shipping the products) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.


To initiate your return please email us at hello.cremeducrime@ gmail.com

My delivery is damaged, what do I do?

In the rare case your order arrives damaged or you notice a defect, let us know as soon as it arrives and we'll replace it for you right away. To begin:

  1. Take a few clear photos of the issue, including the front and back of the book, and the box it shipped in if that was damaged too.
  2. Email the photos to hello.cremeducrime@gmail.com with your order number in the subject line.
  3. Once we receive them, please give our team a little time to review the damage. We'll get back to you within 24 hours.

When will I get my refund?

Once we receive your return, please allow up to 48 hours for us to process it before your refund, store credit, or exchange is issued. Refunds go back to your original payment method and can take 5 to 7 business days to appear on your account.